Return or Refund

The Swisse online store is professional and prudent in service, and checks repeatedly before the order is sent to ensure that the product is of good quality. However, the product may be damaged during delivery, and we will arrange to deliver the product again without additional shipping costs. We also provide a "goods return shopping guarantee" (excluding the "non-returnable products" below), so you can shop with satisfaction.

  • After receiving the goods, please check whether the goods are complete or not. Customers are advised to reject the products directly to the dispatcher on site, and the order email must be kept for record.
  • Products that cannot be exchanged / returned -  Return refunds or return and exchange services are not applicable to the following situations or products:
    • Product packaging is not intact (for example, the packaging tape or box is torn off)
    • Damaged or incomplete products that have been opened or have been used
    • Any free gifts and trial gifts
    • Products that fail to show receipt

Before we return or refund the product, we will check and verify the returned product. If the product condition is found to be inconsistent with our return policy, you will not be returned, refunded or refunded points. Swisse online store will return the product.

  • Products that can be exchanged / returned : If the goods are wrong, damaged, defective, quality problems or damaged, we will arrange an exchange or return for you. Please process the exchange/return within 7 days after signing for the goods , and we will not accept it after the deadline. If the goods to be exchanged are sold out, we will return the payment for the goods according to your payment method.
  • Replacement / return process : Please clearly take a picture of the problem with the item, along with the order number and item number, email to to apply for a return, and specify the subject of the email "Swisse Singapore Online Store" to ensure a smooth return process. When we confirm that the return conditions are met, you will receive a reply confirmation and an e-mail describing the return process before returning the goods to us. Please return the returned goods together with the confirmation letter. After successfully returning the goods, we will arrange a refund in the system. Generally, your payment will be returned to your payment account within 14 working days.
  • Note: If you return goods included promotion gifts or special purchase also requested to return the goods together, otherwise the refund will not be processed.


In case of any dispute, Swisse Online Store reserves the right of final decision.