FAQ

Q:How do I buy?

Answer:

  1. Select the product
  2. Add the product in the required quantity to the shopping cart
  3. Click on the auto-redirect/upper right corner to enter the shopping cart page to view the shopping list
  4. After confirming that the products on the page are correct, click "checkout"
  5. Select and confirm " pickup " After " Method" , click "Checkout"
  6. Fill in "Contact Method", "Delivery Address" and "Gift Card/Promotion Code" (if any)
  7. Choose a payment method and fill in relevant information. After checking the order content and total price, After confirming that the personal information is correct, you can click "Pay" to complete the shopping.

Q:What is the validity period of the products sold in the store?

Answer: The validity period of the goods is 9 months or more.

 

Q: Are the products all sold in Singapore?

Answer: As the list of products currently sold are continuously being updated, please refer to the actual product display in the store.

 

Q: How do I check logistics information?

Answer: After the product is delivered, the product delivery information will be notified to the customer by email, and the customer can also log in to the E-Shop account to view the waybill number and logistics information. If the customer fills in the correct contact phone number during checkout, the logistics order number will also be sent by SMS. Detailed information can be used to log in to the logistics company's official website for logistics information or call the logistics company for information.

 

 

Promotions

Q:What are the qualifying products to participate in the sales bonus promotion?

Answer: This promotion is only valid for purchase of Swisse products imported and distributed by HHSG only.

 

Q:What are the approved retailers to participate in the promotion?

Answer:

Sales bonus:

i.Guardian, Watsons, Unity, Fairprice, Cold Storage, Sheng Siong

ii. Lazada, Shopee, Swisse Singapore Official E-store (https://shop.swisse.com.sg/)

Q:  How do I redeem the free hamper?

Answer: 

1. Visit Swisse Singapore e-store https://shop.swisse.com.sg

2. Complete the redemption form found on the “PROMOTIONS” tab on the Swisse Singapore e-store.

3. The free hamper will be delivered to your stated address for FREE!

 

Q: Can I choose the product which is given free to me?

Answer:

Sales bonus:
We regret to inform you that the free products given away are Swisse Ultiboost Cranberry Concentrate 300ml and Swisse Ultiboost Intelli Jelly 15gx10s (worth more than $65). We are unable to offer another product for redemption.

Sign up bonus:
We regret to inform you that the free products given away are Swisse Ultiboost High Strength Propolis 210 Cap (worth $60) and Swisse Skincare Micellar Makeup Removing Cleansing Water 300ml (worth $18.90). We are unable to offer another product for redemption.

Q: Who can I contact for more queries? / I submitted my details for redemption, but I have not received any notification, who can I contact

Answer: You can drop us an email at adasg.hh-enquiries@ada-asia.com, or message us on Facebook!

 

Q:  What is Swisse’s facebook

Answer: https://www.facebook.com/Swisse.sg